Customers may regularly call your business, therefore, a customer will talk to your receptionist more often than anyone else in your business. However, the majority of receptionists do not have telephone training and this can leave a bad impression on the customer.
It’s important to make sure that the customers experience on the phone with your business is pleasant. One way to ensure this is to have regular training sessions with your employees to make sure that everyone answers the phone in a welcoming manner. For example, “good morning, you’re through to (company name) this is Sarah. How can I help you today?”
You can also call your workplace outside of business hours and listen to your recorded messages.
- Are they pleasant?
- Are they up to date?
- Are they consistent with the image that you want your company to have?